1. Bookings/Payments

All places on our courses and clubs must be pre-booked. Bookings will not be confirmed unless accompanied by payment. Supersportz accepts the following methods of payment: cash, cheque, selected childcare vouchers, debit cards (no credit cards) or BACS. Please contact the office for further information.

  1. Cancellation by Supersportz

In the unlikely event that a club or course has to be cancelled by Supersportz, you will be offered a full refund or a place on the same or similar Programme at a later date.

  1. Cancellation and refund policy

Alterations to holiday bookings can be made subject to availability. No refunds will be given once the course or club has started unless in exceptional circumstances ie illness or injury. Cancellations made within 7 days of the commencement of the course will not receive any credit note, outside this time credit notes will be issued. All transactions carry a £10 administration fee. Supersportz are unable to give a refund or credit note due to a school closure or cancellation of any session by the school (After School Clubs).

  1. Medical information

Parents/Carers must state on the booking form if there are medical conditions, allergies that their child may have or any relevant background information that Supersportz staff should be aware of. By completing and signing the booking form the Parent/Carer gives consent for emergency first aid qualified Supersportz staff to administer basic first aid and seek professional medical help where necessary.

  1. Behavioural standards

Supersportz expects children to behave at all times in a manner that is acceptable to both fellow children and Supersportz staff and we reserve the right to exclude a child from the course if their behaviour compromises the good atmosphere of the club.

  1. Late Fees

Supersportz reserves the right to charge additional fees for late collection of children. These are £10 for every 15 minutes after the appointed collection time.

  1. Lost Property

Please ensure that children do not bring valuable toys or belongings with them to the clubs/courses as we cannot be held responsible if these go missing. Please ensure clothing and belongings are clearly labelled with the child’s name. Lost property will be kept for three weeks at the Supersportz office.

  1. Photography

From time to time we use photographs that we take at our clubs for marketing purposes. If you would prefer that your child is not included, please let us know in writing before the course starts.

  1. Policies and Procedures

Policies and procedures are held at the Supersportz office.

  1. Liability

Supersportz does not accept liability for personal injury or death of any participants unless caused directly by the proven negligence of the company or its servants.

  1. Insurance

Participants are covered by our Public Liability Insurance

  1. Complaints

Supersportz are committed to providing high quality fun varied and stimulating courses for children in a safe environment. If you are not happy with the service we would like to hear about it. In the first instance the complaint should be made to the Head Coach who will aim to sort out the problem immediately. If the outcome is not acceptable you should address your complaint in writing to the Supersportz office at 3 Green Lane, Hartley Wintney, RG27 8DL or email sales@supersportz.co.uk.

  1. Data Protection

Supersportz Ltd acts as a data controller under Data Protection Act 1998 (GDPR from 25th May 2018). Should you require further information regarding your rights under the Data Protection Act 1998, this may be obtained from the Office of the Information Commissioner.

To process your booking, we need to collect personal details about you and your children. We will treat it as confidential and will keep it secure, complying with all relevant UK legislation. We will use your details to contact you with information that relates to the welfare of your child. We would also like to use some of your details to let you know about future courses that may be of interest to you. We will not disclose this information to third parties. You have the right to opt out of receiving promotions from us at any time. This can be done by emailing us at sales@supersportz.co.uk and quoting Data Protection in the subject box.

How Do We Collect Information About You And How Is It Used?

You may provide personal information when communicating with us.When booking on a course you will be asked to give your name, email address, credit or debit card number and expiry date so that the order can be processed. Sometimes additional information will be required. We do not retain any credit/debit card information after the transaction has been processed.